Privacy Policy
Last updated: June 2026
This Privacy Policy explains how motorthreads collects, uses, stores and protects your personal information when you use our website, place an order, contact us, submit a custom design request or interact with us.
motorthreads is operated by Amberstorm Ltd. trading as motorthreads.
Amberstorm Ltd. trading as motorthreads
Company No: 15117457
Registered Office:
c/o ABC Accounting Services
1 Willoughton Drive
Wharton Close
Gainsborough
DN21 1EB
United Kingdom
Email: info@motorthreads.co.uk
Phone: 07588 897449
1. Information we collect
We may collect and process the following information:
Your name
Your billing and delivery address
Your email address
Your phone number, if provided
Order details, including the products you purchase
Payment confirmation details
Messages sent through our contact forms or by email
Uploaded images, artwork, logos or other files sent for custom design requests
Customer photos, reviews or testimonials, where you choose to provide them
Website usage information, such as pages visited, device type, browser type and general location data
Cookie and tracking information, depending on your cookie choices
We do not store full payment card details. Payments are processed securely by the payment providers available on our website.
2. How we use your information
We use your personal information to:
Process and fulfil your order
Take payment and provide order confirmations
Produce, pack and deliver your items
Contact you about your order
Respond to enquiries, messages or custom design requests
Handle returns, faults, complaints or customer service issues
Provide quotes or design previews where requested
Improve our website, products and customer experience
Keep records for accounting, tax and legal purposes
Prevent fraud, misuse or unauthorised activity
Send marketing emails only where you have agreed to receive them
3. Our lawful reasons for using your information
We only use your personal information where we have a lawful reason to do so.
This may include:
Contract: to process and deliver your order, provide customer service and deal with order-related issues.
Legal obligation: to keep records required for accounting, tax, business and legal purposes.
Legitimate interests: to run and improve our business, respond to enquiries, prevent fraud, protect our website and manage customer service.
Consent: where you choose to receive marketing emails, accept optional cookies, or give permission for us to use customer photos, reviews or testimonials.
4. Sharing your information
We only share your personal information where necessary to run our business, fulfil your order or meet legal requirements.
We may share relevant information with:
Website and ecommerce platform providers, including Wix
Payment processors
Fulfilment, print and production partners
Delivery companies and postal services
Email, hosting, IT and security providers
Analytics or advertising providers, depending on your cookie choices
Accountants, legal advisers or professional service providers
HMRC, regulators or authorities where legally required
We only share the information needed for that purpose.
For example, your name, address and order details may be shared with fulfilment and delivery partners so your order can be produced and sent to you.
5. Wix hosting and payment processing
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you.
Your information may be stored through Wix.com’s data storage, databases and general Wix.com applications. Wix stores data on secure servers behind a firewall.
Payments are processed securely through the payment providers available on our website. We do not store full payment card details.
Payment gateways used through Wix are required to meet recognised payment security standards, including PCI-DSS where applicable.
6. International fulfilment and overseas transfers
Some orders may be produced or fulfilled through partners in the UK, EU, USA or other regions, depending on the product ordered and delivery location.
This means your order details may sometimes need to be processed outside the UK.
Where this happens, we take reasonable steps to make sure your information is handled securely and used only for the purpose of fulfilling your order or providing the relevant service.
7. Custom design requests and uploaded files
If you send us artwork, photos, logos, wording or other files for a custom design request, we will use those materials to review your request, prepare artwork, provide a quote, produce your order or contact you about the design.
You should only upload or send materials that you own or have permission to use.
We will not normally use customer-supplied artwork, photos or files publicly unless you have given us permission to do so.
8. Customer photos, reviews and testimonials
If you send us a photo, review, testimonial or story, we may ask for your permission to use it on our website, social media, marketing material or product pages.
We will only use customer photos or testimonials in this way where you have chosen to provide them or given us permission.
You can ask us to remove your customer photo, review or testimonial at any time by contacting info@motorthreads.co.uk. We will remove it where reasonably possible.
9. Marketing emails
We will only send you marketing emails if you have signed up or agreed to receive them.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@motorthreads.co.uk.
We will still contact you about your order, even if you have not signed up for marketing emails, where it is necessary to process or manage your purchase.
10. Cookies and other tracking tools
Our website may use cookies and similar technologies to make the site work properly, improve performance, remember preferences, understand how visitors use the site and support advertising or marketing activity.
Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, may depend on your cookie choices.
You can manage cookies through your browser settings or through any cookie settings shown on our website.
11. How long we keep your information
We keep personal information only for as long as needed for the reason it was collected.
Order and transaction records may be kept for accounting, tax and legal purposes.
Customer service messages may be kept for a reasonable period so we can deal with follow-up questions, complaints or order issues.
Custom design files may be kept while we are working on your request and for a reasonable period afterwards in case you reorder or need support.
Marketing contact details are kept until you unsubscribe or ask us to remove them.
When information is no longer needed, we will delete it or anonymise it where reasonably possible.
12. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Our website is hosted through Wix and uses secure systems for ecommerce and payment processing.
However, no website, email system or online service can be guaranteed to be completely secure.
13. Your rights
Depending on the circumstances, you may have the right to:
Ask what personal information we hold about you
Ask for a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask us to transfer your information where applicable
To make a request, please contact us at info@motorthreads.co.uk.
We may need to confirm your identity before dealing with your request.
14. Withdrawing consent
Where we rely on your consent to use your personal information, you can withdraw that consent at any time.
For example, you can unsubscribe from marketing emails using the unsubscribe link in our emails, change your cookie preferences where available, or contact us at info@motorthreads.co.uk.
Withdrawing consent will not affect any processing already carried out before consent was withdrawn.
15. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
Email: info@motorthreads.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
ICO website: www.ico.org.uk
16. Links to other websites
Our website may contain links to other websites, platforms or services.
We are not responsible for the privacy practices, content or security of external websites. Please check their privacy policies before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be shown on this page, with the updated date at the top.